Frequently asked questions
FAQ
Everything you need to plan a relaxed and enjoyable visit—from opening hours and admission to transportation and farm guidelines.
What are your operating hours?
During the blooming season, the lavender fields are open daily from 10:00 AM–9:00 PM, with the last entry at 8:00 PM. Our Gift Shop is open year-round, although off-season hours may vary.
Do I need to book tickets in advance?
Advance booking is recommended, particularly on weekends and holidays. Walk-in visitors are also welcome, subject to availability.
How do I get there, and is parking available?
Lavenderland offers 25 complimentary on-site parking spaces on a first-come, first-served basis. No parking reservation is required.
By public transit, take the 403 Three Road bus and get off at Steveston Highway at Roseland Gate. The farm is located beside the bus stop. Please check TransLink for current schedules before travelling.
Are dogs or other pets allowed?
To protect our fields and ensure a comfortable visit for everyone, pets are not permitted on the farm. Guide and service dogs are welcome.
What should I wear or bring?
We recommend comfortable, closed-toe shoes and clothing suited to the weather. A hat, sunscreen and reusable water bottle can also make your visit more comfortable. As this is a working farm, bees and other insects are a natural part of the environment.
How accessible is the farm?
Our on-site washrooms are wheelchair accessible. Farm pathways are primarily gravel and sand, and some areas may be uneven, so an all-terrain or outdoor-capable wheelchair may provide a more comfortable experience. Please contact us before your visit if you have specific accessibility questions or would like assistance planning your day.
What payment methods do you accept?
Our Gift Shop accepts cash, debit, Visa, Mastercard and American Express.
What are your photography guidelines?
Personal photography is welcome throughout the farm. Tripods may be used for personal photography but must remain outside the lavender rows to protect the plants.
Professional and commercial photography, including wedding and engagement sessions, must be arranged in advance and may be subject to a location fee. View our Professional Photography page for details.
For the safety and privacy of our visitors, drones are not permitted anywhere on the farm.
When is the lavender in bloom?
Peak bloom generally takes place from late June through mid-August:
SuperBlue · Late June to mid-August
Melissa and Grosso · Early July onward
Bloom times vary with the weather and seasonal growing conditions. Some cultivars may continue flowering after the public visiting season has ended, so please confirm our current season dates before planning your visit.
Are washrooms and refreshments available on-site?
Yes. Wheelchair-accessible washrooms are located near the fields and inside the Gift Shop.
Lavender kombucha, ice cream, soft drinks, slushies, snacks and other refreshments are available for purchase. Outside food and picnics are not permitted.
What is your ticket refund and cancellation policy?
Regular-season admission: admission tickets are non-refundable. One date change may be requested per ticket, provided the request is made at least 24 hours before the scheduled visit. Missed and unused tickets are non-refundable.
Special events: special-event tickets are generally non-refundable. If Lavenderland cancels an event, ticket holders will receive a full refund. If an event is rescheduled or postponed, refund requests will be accepted for 14 days following the announcement.
Do you sell lavender products?
Yes. Our Gift Shop carries essential oils, hydrosols, handcrafted body care, pantry goods, candles and gifts inspired by the lavender grown on our farm.
What is your product return policy?
All product purchases are final sale and cannot be returned or exchanged unless an item is damaged or defective. If we are unable to fulfil an online order, the order will be cancelled and fully refunded.
Can I reschedule my visit after purchasing tickets?
We understand that plans can change. If you need to reschedule your visit, please contact us by email at Lavenderland8460@gmail.com before your scheduled date, and our team will do our best to assist you with moving your tickets to another available date. Rescheduling is subject to availability.
Can I pick lavender from the field?
To help protect our plants and keep the fields beautiful for everyone, picking, cutting, or otherwise damaging the lavender is not permitted, whether by hand or with tools. If you would like to bring some lavender home, both fresh and dried lavender bouquets are available for purchase in our Gift Shop.
Does my Meet Lavender Workshop ticket include general admission?
Yes. General admission is included with your workshop ticket, and you may enter at any time during our operating hours. Please note that the workshop itself is only available at your scheduled session time.
Can I bring a child under 4 with me?
Yes. Children aged 3 and under may accompany you free of charge and do not need a general admission ticket.
Can I bring a child aged 4 to 12 with me?
Yes. Children aged 4 to 12 are welcome to accompany you, but each child must have a Children & Seniors Admission ticket to enter. A Meet Lavender Workshop ticket is only required if the child will also participate in the workshop.